Our Irish Office Announces Major Expansion to Enhance Customer Support and Platform Technology

We are thrilled to announce a significant expansion of our Irish office, marking a pivotal milestone in our commitment to delivering world-class ticket booking services. This expansion reflects our dedication to providing seamless experiences for customers who buy event tickets through our platform, while investing heavily in the technology and people that make it all possible.

A Growing Team to Serve You Better

Over the past two years, our customer base has grown substantially as more people choose to buy tickets for concerts, sports events, theatre performances, and festivals through our online platform. This growth has been nothing short of remarkable, and it has become clear that our existing office space in Dublin can no longer accommodate the talented professionals needed to support this expanding community of event-goers.

The new expansion adds over 4,500 square feet of modern workspace to our existing facility, bringing our total office footprint to nearly 12,000 square feet. This additional space will house 45 new workstations, three dedicated collaboration zones, and a state-of-the-art training centre where our support team will undergo continuous professional development to ensure every customer interaction meets the highest standards of service excellence.

Our hiring plan for 2026 includes onboarding 35 new customer support specialists, 12 software engineers, and 8 quality assurance professionals. Each new team member will play a vital role in ensuring that when you buy event tickets on our platform, the experience is smooth, secure, and enjoyable from start to finish.

Technological Upgrades Powering the Future

Beyond physical space, this expansion represents a major investment in the technology infrastructure that powers our online booking platform. Our engineering team has been working diligently on a comprehensive platform overhaul that will deliver faster load times, more intuitive navigation, and enhanced security features for every transaction.

The upgraded infrastructure includes new dedicated server clusters located in our expanded data operations room, which will reduce page load times by an estimated 40 percent. For customers looking to buy tickets during high-demand events, this means significantly less waiting and a more reliable checkout process when seconds matter most.

We have also implemented advanced machine learning algorithms that help detect and prevent fraudulent activity, ensuring that genuine fans can purchase tickets with complete confidence. Our commitment to authenticity means every ticket sold through our platform comes with a verified guarantee, protecting our customers from the risks associated with unapproved resellers and fraudulent tickets.

The new technology lab within our expanded office will serve as an innovation hub where our development team can prototype new features, conduct user experience testing, and collaborate on solutions that make buying event tickets online easier and more accessible for everyone.

Enhanced Customer Support Capabilities

At the heart of this expansion is our unwavering commitment to customer satisfaction. The additional space allows us to establish a dedicated multilingual support centre, enabling us to assist customers across Europe in their preferred language. Whether you need help finding the right seats, understanding event details, or managing your booking, our expanded team will be available to provide prompt and knowledgeable assistance.

We are also introducing extended support hours, with our Irish team now providing coverage from 7:00 AM to 11:00 PM GMT, seven days a week. This expanded availability ensures that customers across different time zones can receive the help they need when they need it, particularly during major event sales and festival ticket releases.

Our new training facilities will enable continuous skill development for our support staff, including specialized training in event management systems, payment processing security, and accessibility accommodations. We believe that well-trained, well-supported employees deliver the best possible experience for customers who trust us to help them buy tickets for the events they love.

Commitment to Ireland and the Local Community

Ireland has been an exceptional home for our operations, offering a talented workforce, a supportive business environment, and a vibrant cultural scene that aligns perfectly with our mission of connecting people with live events. This expansion deepens our roots in the Irish community and creates meaningful employment opportunities in the technology and customer service sectors.

We are proud to partner with local educational institutions, including Dublin City University and the Technological University Dublin, to create internship programmes that give students hands-on experience in e-commerce technology and digital customer service. These partnerships help cultivate the next generation of tech professionals while strengthening the local talent pipeline.

Our expanded office has been designed with sustainability in mind, featuring energy-efficient lighting, improved insulation, and a green roof installation that contributes to biodiversity in the urban environment. We are committed to operating responsibly and minimizing our environmental footprint as we grow.

What This Means for Our Customers

For the thousands of customers who rely on our platform to buy event tickets each month, this expansion translates directly into a better experience. Faster platform performance means less frustration during high-demand sales. A larger support team means shorter wait times and more personalized assistance. Enhanced security measures mean greater peace of mind with every purchase.

We are also using this opportunity to refine our user interface based on extensive customer feedback. The redesigned booking flow, currently in testing at our new innovation lab, will make it easier than ever to discover events, compare seating options, and complete purchases quickly and securely.

Looking ahead, we remain focused on our core mission: making it simple, safe, and enjoyable to buy tickets for the events that matter most to you. This Irish office expansion is a significant step forward in that journey, and we are excited about the improvements our customers will experience in the months ahead.