Privacy Policy

1. Introduction

Welcome to Emerald Tickets Ltd. ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and use our services to buy event tickets online. By accessing or using our platform, you agree to the terms outlined in this policy.

Emerald Tickets Ltd. is a registered company in Ireland, operating from our office at 12 O'Connell Street, Dublin, D1 1DR, Ireland. We provide a secure and reliable platform where customers can purchase tickets for concerts, sporting events, theatre performances, festivals, and other live entertainment experiences across Ireland and beyond.

This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events. If you have any questions or concerns about our practices or this policy, please contact us atour contact pageor call us at +353 1 555 1234.

2. Information We Collect

2.1 Personal Information You Provide

When you create an account or buy tickets through our platform, we collect personal information that you voluntarily provide to us. This includes your full name, email address, postal address, telephone number, and payment information. We also collect details related to your ticket purchases, including event preferences, seating choices, and transaction history.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and your usage of our platform. This includes your IP address, browser type, operating system, referring URLs, access times, and the pages you view during your visit. We use this data to improve our services and ensure a seamless experience when you browse events and buy tickets.

2.3 Payment and Transaction Data

When you purchase event tickets through our platform, we process payment information through secure, PCI-DSS compliant payment processors. We do not store your complete credit card numbers or financial account details on our servers. We retain only the information necessary to process your transactions, issue refunds, and maintain accurate purchase records.

3. How We Use Your Information

We use the information we collect for a variety of purposes essential to delivering our ticket booking services. Understanding how your data is used helps you make informed decisions about sharing your personal information with us.

• Processing and fulfilling your ticket orders and delivering electronic tickets to your registered email address
• Managing your user account and providing customer support for any inquiries related to your purchases
• Sending transactional communications, including order confirmations, event reminders, and updates regarding schedule changes or cancellations
• Personalising your experience by recommending events based on your purchase history and browsing behaviour
• Improving our website functionality, user interface, and overall service quality
• Detecting and preventing fraudulent transactions and unauthorised account access
• Complying with legal obligations and enforcing ourTerms of Service
• Communicating promotional offers and event announcements, only with your explicit consent

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform, processing payments, delivering tickets, and providing customer support. These partners are contractually obligated to use your data solely for the purposes we specify and to maintain appropriate security measures.

4.2 Event Organisers and Venues

When you buy event tickets, certain information such as your name and contact details may be shared with the event organiser or venue for purposes such as entry management, health and safety compliance, and event communications. We only share the minimum information necessary for these purposes.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or government investigation. We may also share data to protect the rights, property, and safety of Emerald Tickets Ltd., our customers, and the public.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device that help us remember your preferences, maintain your session, and analyse how visitors interact with our platform.

We use essential cookies that are necessary for the website to function properly, such as maintaining your shopping cart when you select tickets for purchase. We also use analytics cookies to understand how users navigate our site, which helps us improve the experience for everyone who wants to buy tickets for upcoming events.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website and your ability to complete ticket purchases. We recommend keeping essential cookies enabled to ensure a smooth booking experience.

6. Data Security

We implement robust technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security practices include encryption of data in transit using TLS/SSL protocols, secure storage of sensitive information, regular security audits, and access controls that limit data access to authorised personnel only.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is completely secure. We continuously evaluate and update our security measures to address emerging threats and maintain the highest standards of data protection for our customers.

7. Your Rights Under GDPR

As a company operating in Ireland, we comply with the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts. Under these regulations, you have the following rights regarding your personal data:

• Right of Access:You may request a copy of the personal data we hold about you
• Right to Rectification:You may request correction of inaccurate or incomplete personal data
• Right to Erasure:You may request deletion of your personal data under certain conditions
• Right to Restrict Processing:You may request that we limit how we use your data
• Right to Data Portability:You may request transfer of your data to another service provider
• Right to Object:You may object to the processing of your data for specific purposes, including direct marketing
• Right to Withdraw Consent:Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Irish Data Protection Commission.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting requirements. Transaction records related to ticket purchases are typically retained for a period of seven years to comply with Irish tax and financial regulations.

Account information is retained for the duration of your account's existence. If you choose to close your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain certain information for legal or regulatory purposes. Marketing preferences and consent records are retained for as long as necessary to demonstrate compliance with applicable regulations.

9. International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). In cases where we transfer data to service providers located outside the EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your information to the same standard as within the EEA.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately, and we will take steps to remove that information from our systems.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. When we make material changes, we will notify you by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Your continued use of our services after any changes to this policy constitutes your acceptance of the revised terms. For significant changes that affect how we process your existing data, we will seek your explicit consent where required by applicable law.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. Our dedicated team is available to assist you with any privacy-related inquiries.

13. Related Documents

For a complete understanding of your relationship with Emerald Tickets Ltd., we recommend reviewing our other legal documents alongside this Privacy Policy:

• Terms of Service— outlines the rules and conditions governing your use of our ticket booking platform
• Our Services— detailed information about the events and ticketing solutions we offer
• Home— return to our main page to browse available events and buy tickets